Why an application wasn't sent or is on hold

Open any application in the app and it shows why it wasn't sent or is waiting, and what to do next. The same reasons are explained here, grouped by what they need from you.

A failed application never counts toward your allowance: it's released back to the weekly allowance or top-up balance it came from.

Needs you

• Waiting for your answer: The employer's form asks something your profile doesn't answer, such as work authorization, sponsorship, salary or a question about your history. We never guess facts about you, so the application pauses until you answer.
• Ready for your review: We prepared this application and it's waiting for you to approve it before it's sent, for example because you prepared it from its page rather than applying from your matches.
• Needs your OK to create an account: This employer's careers site requires a candidate account before its application form continues. You chose to be asked each time, so we wait for your OK before creating one.
• Employer site needs a sign-in: The employer's careers site showed a sign-in or registration page instead of its application form, and we couldn't get past it with an account we hold for you.
• Needs a code from your inbox: The employer's site sent a one-time code to your application inbox and we couldn't use it in time.
• Blocked by a security check: The employer's site showed a security check we couldn't pass, so we stopped before sending.
• Needs your check before applying: We couldn't confirm from the posting that you meet one of its requirements (for example the country you can work in), so we didn't send without asking.
• Stopped on the employer's form: We reached a step or a field on the employer's form that we couldn't complete from your profile.
• Waiting for your approval: This application wasn't started by applying to it from your matches, and your settings send only what you approve, so it waits for you instead of going out.
• Set aside after several tries: Preparing the application failed several times in a row, so we stopped retrying it automatically.
• Application inbox not set up: Before we can send, your application inbox has to be set up as the email on your applications.

Waiting, nothing to do

• Paused by the employer's code limit: The employer's site limits how many verification codes can be requested, and the limit was reached. It lifts by itself after a while.
• Waiting for the employer's site: The employer's site pushed back on a send (for example it was rate-limiting), so we pause sends to it for a few minutes. Nothing was sent.
• Fixing a problem on our side: The application stopped because of a problem on our side, not anything you did. We're fixing it and will retry automatically.
• Trying again soon: Preparing the application didn't finish, often because the employer's site or one of our services was slow. Nothing was sent.

Not sent

• Our service was unavailable: A service we use to prepare applications was unavailable when this one ran. That's our problem, not yours.
• Refused by the employer's site: The employer's site rejected the submission. When it said why, the application shows the employer's own words.
• Employer's form didn't accept a field: The employer's form wouldn't accept one of the filled-in fields (for example a location, an address or a file), so it wouldn't let us submit.
• Submit button stayed disabled: The employer's form wouldn't let us press Submit, usually because a field it needs is still empty.
• Employer's site was unreachable: The employer's site didn't load or dropped the connection while we were applying.
• Couldn't update your résumé file: We couldn't write your application email into your résumé file, so we stopped before filling the form.
• The job has closed: The employer closed or removed the posting before the application could be sent.
• No application form found: The posting's page had no application form we can fill in, for example because it sends you somewhere else to apply.
• Hiring system not supported: The employer's hiring system isn't one we send applications on, so we can show you the job but not apply for you.
• Already applied: The employer's system already has an application from you for this job, so we didn't send another.
• Employer couldn't be confirmed: We couldn't confirm which employer the posting belongs to, so we didn't send your details to it.
• Cancelled: The application was stopped before it was sent, by you or by a rule you set.
• Skipped: We skipped this posting before sending because applying there isn't possible for your account, for example because it asks for something your profile can't truthfully provide.
• Couldn't be sent: Something went wrong on the employer's form before the application went out, and it didn't match any of the more specific reasons.

Sent, outcome unknown

• Outcome uncertain: The application may have reached the employer, but we didn't get a definite confirmation from their site.

Still stuck?

Email [email protected] with the email you sign in with and the application you're asking about. Or go back to the help centre.