Last updated 20 October 2026
Refund policy
Cancel anytime
Cancel from Settings → Billing whenever you like. You keep access until the end of the period you have paid for and you will not be charged again.
Your first payment
If you ask within 7 days of your first charge and we have sent fewer than 20 applications for you, we will refund that payment in full.
Failed applications
An application that fails to submit never counts. It is released back to the monthly allowance or top-up balance it came from, so there is nothing to claim.
Top-ups
Unused top-ups are refundable within 7 days of purchase if none of the applications have been used. Applications already used are not refunded. Top-ups stay on your account if you cancel, but can only be used while you have an active plan or trial.
Renewals
Renewal payments for a month that has already started are not refunded, except where the law requires it or where a fault on our side stopped us sending applications for you. In that case we refund the affected period.
Purchases in the iPhone app
Subscriptions bought in the iOS app are billed by Apple, and Apple handles their refunds. Request one at reportaproblem.apple.com.
How to ask
Email [email protected] from the address on your account. We reply within 2 business days, and approved refunds go back to the original payment method.