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Hit a problem on our side

The app shows “Fixing a problem on our side” on the application.

What does “Fixing a problem on our side” mean on my application?

The application stopped because of a problem on our side, not anything you did. We're fixing it and will retry automatically.

Nothing was sent, and a failed application doesn't count toward your allowance.

What should I do?

Nothing to do. If a retry can't go ahead safely, we'll ask you to review the application first.

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Still stuck?

Email [email protected] with the email you sign in with and the application you're asking about. Or go back to the help centre.