What counts as an application
An application counts when it's sent. Failed sends are released back to your allowance; an uncertain send keeps its place.
An application counts toward your allowance when we send it to an employer. One posting gets one application: we never send the same one twice.
A failed application never counts toward your allowance: it's released back to the weekly allowance or top-up balance it came from.
Applications that are waiting for you, being prepared, or were skipped or cancelled before sending don't count either.
The one exception: outcome uncertain
Sometimes an application may have reached the employer but their site didn't give a definite confirmation. We mark it Outcome uncertain and never resend it, so you're never sent twice. Because it may have been delivered, an uncertain application keeps its place in your allowance.
Common questions
Do failed applications count toward my plan?
No. A failed application is released back to the weekly allowance or top-up balance it came from.
What about an application marked Outcome uncertain?
It may have been delivered, so it keeps its place in your allowance and we never resend it. Check the employer's email or portal before applying again by hand.
Related
Still stuck?
Email [email protected] with the email you sign in with and the application you're asking about. Or go back to the help centre.