Contractor

The primary purpose of this role is to-

• Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Assess nature of product or service issues and resolve support problems.
• Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.

Skills –

• Excellent verbal & written communication skills
• Good analytical and problem-solving skills.