Assistant Manager / Manager, Jurong Island Operations and Infrastructure Readiness

[What the role is]

• Manage the operational readiness of security systems, equipment and estate-related matters to ensure high system availability and effective support for daily operations.
• Oversee all contracts, including renewal planning and tender initiation, to ensure continuity of operations for systems and maintenance for security systems.
• Monitor system performance, coordinate regular system updates, and maintain hardware and software to minimise system failures and support lifecycle management.
• Review and enhance electrical circuits at Jurong Island Checkpoint (JICP) with the Facilities and Estate Management (FEM) department to strengthen business continuity.
• Manage the integration of new systems into the Videowall and KVM Matrix, including planning for future expansion requirements.
• Coordinate Annual Power Shutdown works at Jurong Island Checkpoint and to ensure minimise disruption to checkpoint operations.

[What you will be working on]

• Track and manage Memorandum of Agreement (MOA) and Memorandum of Understanding (MOU) with relevant stakeholders.
• Oversee a team in managing the payments for the division in accordance with all procurement and payment guideline procedures.
• Oversee vendors and contractors to ensure maintenance, rectification works, and service delivery are completed within agreed timelines, standards, and contractual obligations.
• Coordinate with vendors, internal departments, and external stakeholders on system maintenance, fault rectification, testing and commissioning, and service recovery activities
• Track and conduct follow up on system defects, incident reports, service requests, and outstanding maintenance issues to ensure timely closure and proper documentation.
• Review vendor service performance, maintenance reports, and recurring fault trends to identify improvement areas and enhance system reliability.
• Provide SME Support for procurement which includes tender preparation, tender evaluation and issuance of contracts, all procurement follow-up, and contract administration for security systems and infrastructure-related works.
• Undertake additional project management and implementation responsibilities at JICP, in collaboration with Planning Department and as directed by JISOD.

[What we are looking for]

• At least 3 to 4 years of experience in security system implementation, preferably with an electrical background.
• Good communication and teamwork skills to build effective working relationships with security vendors, government agencies, and JTC departments.
• Strong managerial, analytical, and report-writing skills to support effective operational readiness management.
• Strong coordination skills to work with vendors and internal stakeholders during maintenance works, system upgrades, testing, commissioning, and service recovery activities.
• Ability to monitor vendor performance, follow up on outstanding issues, and ensure prompt resolution of defects, incidents, and service requests.
• Familiarity with contract administration, including service level tracking, renewal planning, tender preparation, and evaluation of vendor submissions.
• Experience in managing vendors, contractors, and service providers to ensure timely delivery, quality performance, and compliance with contractual requirements
• Experience in service recovery and managing service feedback.
• Relevant experience in operating and managing security systems, including CCTV surveillance, video management systems, Videowall and KVM Matrix, and Physical Security Information Management (PSIM) systems.
• Relevant experience in power design, or the ability to read and interpret power single-line diagrams.