Resident Care Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: Under the direction of the Bailey House Supervisor, the employee provides resident support services, on-site supervision, and security for The Salvation Army Bailey House

Accountabilities:

Provides resident support services while on shift by:

Assisting residents with personal care concerns

Providing residents with supplies as required

Assisting residents with forms and requests as required

Interacting and communicating positively with residents throughout the shift

Assisting Caseworkers as required

Check on clients to ensure personal safety

Explaining/reinforcing information provided to clients in a consistent and professional manner

Carefully assisting residents with their medication and documenting same

Responding to medical emergencies within the facility

Regularly reporting to case workers concerning resident behaviours

Immediately reporting critical incidents to the on-call supervisor or the Bailey House Coordinator

Daily follow up of resident chores to ensure completion

Admitting and discharging residents according to the Policies and Procedures Manual

Reporting AWOL or late residents as required according to Policies and Procedures manual

Administers breathalyser and urinalysis tests as per the Drug Testing Policy and appropriately records results

Provides site management and security throughout the Shift by:

Works wake shift during the night

Assuring security of facility through monitoring cameras, locking appropriate doors, and using and monitoring the alarm system

Ensuring resident’s guests are signed in and out within curfew hours

Monitoring resident’s day plans

Completing regular rounds and head counts to ensure that all residents are accounted for according to policy and procedure

Completing room checks as per policy and procedure

Complete building checks as per policy and procedure

Monitoring security screens and responding as appropriate

Completing room searches as directed by the Caseworkers or Bailey House Coordinator

Ensuring that residents do not exceed their allowable limit of personal effects

Itemizing and packing up clients’ personal effects when they are removed from the facility

Assisting with the general upkeep and maintenance of the Bailey House

Overnight staff need to respond to hourly radio checks

Respond to radio requests for assistance in other departments as appropriate

Provides administrative support while on shift by:

Documentation and report writing

General Reception duties including answering the telephone and relaying messages to clients and other departments as required

Sending e-mail messages as required

Completes records/forms such as: Client Medication; Incident reports; Occurrence Reports

Completing filing duties, which includes preparing new files, archiving old files, retrieving archived files when there are returning clients

Maintaining accurate client records

Database entries – case notes, behaviour, medications, intakes, discharges, etc.

Responding to requests from other departments within the NWT Resource Centre where feasible

Attending all scheduled staff meetings

Maintaining current understanding of policies and procedures

Maintaining healthy working relationships with NWT Resource Centre staff, Bailey House staff, allied professionals, and other referral parties

Relaying pertinent information related to client concerns, operational issues, community issues, etc. promptly to appropriate personnel

Following formal lines of communication as identified by The Salvation Army organizational structure

Other duties as assigned by Bailey House Coordinator or his designate

Responsible for utilizing the facility and its equipment in a safe and efficient manner by:

Maintaining current understanding of policies and procedures

Maintaining and using supplies prudently

Report any facility or equipment concerns immediately to Bailey House Coordinator

Implementing appropriate emergency procedures related to the facility and/or the clients i.e. CPR, fire evacuations, etc.

Completing unusual occurrence documentation as required

Identifying and reporting any unsafe conditions promptly to the Bailey House Coordinator and the Operations Manager

Familiar with the Centre’s physical layout, including location of fire pull boxes, extinguishers, emergency phones, maintenance rooms, boiler room, etc.

Maintain a clean and professional looking office space

Working Conditions:

The work environment can be fast-paced and demanding. The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful. There is a potential to work with aggressive, high-risk clients in this position.

Education and Experience Qualifications:

Generally, these skills are found in individuals who have previous experience or training in security settings. Appropriate computer skills are obtained through general introduction courses in computers or through many years of practical experience.

Certifications that are required are:

Post-Secondary Education or related experience in Social Services

High School Graduate

First Aid

Verbal Judo and/or NVCI

Suicide Intervention

WHMIS

Mental Health First Aid

Clear Criminal Record Check

Note: Alternative combinations of education and experience may be considered.

Skills and Capabilities:

Ability to work within the mandate of and embrace the mission of The Salvation Army

The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment

Effective interpersonal communication in English both written and oral

Effective assessment, observation and recording skills

Implement policy and procedures

Ability to work within a teamwork structure though will be required to work alone

Effective interviewing skills

Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues

Computer skills are required

The successful incumbent will be required to complete/provide:

Valid Vulnerable Sector Screening

Valid First Aid certificate

WHMIS

The Salvation Army on-line certification for abuse prevention

Clear internal abuse registry check

Participate in mandatory yearly training

Compensation:

The target hiring range for this position is $25.31 to $26.29 with a maximum of $27.27.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.