Patient Accounts Representative

Job Description​

Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement.

This position is a call center environment, working remotely in the Kansas City area.

Shift Details: Monday- Friday 8:30am-5:00pm

Responsibilities:

Responsible for answering inbound patient calls

Answer patient emails in Electronic Medical Record system

Making outbound collection calls to patients to obtain information needed to collect payment

Provide price estimates for patients

Process credit card payments

Establish payment plans with patients and complete referral to extended payment plan vendor when applicable

Identify patients needing financial assistance, explain financial assistance process and additional documents needed

Research and troubleshoot issues related to patient balances

Serve as liaison between patient and other departments as needed

Process incoming mail and faxes

Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate

In SBO will also:

Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)

Meet department productivity and quality metric

Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.

We are looking for someone with excellent customer service skills. The ideal candidate has strong computer and critical thinking skills and can multitask. Comfortable working in a call center environment.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job Requirements

Applicable Experience:

1 year

Diploma

Job Details

Full Time

Day (United States of America)