Process Consultant

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Process Consultant

Job Description:

Education:

Any Graduate

Experience:

1-2 Years RCM-AP/AR(Voice) Experience

Mandatory Skills:

Exceptional customer/ client interaction skills,

Ability to manage client escalations,

Experienced in managing client advocacy,

Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills:

US health care (ERISA/HIPAA/State Mandates)

Process SLA

Awareness of ISO, ISMS

Telephone etiquettes

MS office

Typing skills & computer skills

Effective communication in English

Good analytical skills

Comprehending ability

Roles & Responsibilities:

Possess basic knowledge of RCM-AP/AR(Voice)

Good reasoning and analytical skills

Able to communicate fluently in the language required for the function/location

Active listening skills

Passion to learn

Influencing skills

Ability to comprehend the process requirement well

Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.

Understand the basic professional standards and established procedures, policies before taking action and making decisions.

Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

Input data into the company platform to keep each customer record updated

Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.

Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.

Mentor & coach new members of the team based on requirement

Location:

BangaloreIndia