Floor Manager (Service Coach) - NEW NIKE LONDON FLAGSHIP

Floor Manager (Service Coach) - NEW NIKE LONDON FLAGSHIP

Start Date : October 2026

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach",

As a Coach you are:

Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers

Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere

Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)

Identifying and improving areas based on feedback given by consumers

Being a brand ambassador for NIKE’s initiatives including training your team

Ensuring that the store complies with all NIKE standards and guidelines

Cooperating with your business partners across stores and HQ

More specifically, this role consists of the responsibilities detailed below:

COMMERCIAL

Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards

Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards

Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.

Being responsible for monthly initiative launches

Using our reporting tools to make the best commercial decisions

Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)

Leading team Engagement on NIKE Community Ambassador activities

Partnering with senior store leadership, you will oversee the hiring processes including onboarding

Being responsible for store scheduling

Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

Leading by example and the delivery of our sales floor service and bring the consumer journey to life

Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers

Completing specific training and share completion with athlete services

Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

Attractive salary that evolves with the market and experience

Opportunity on receiving monthly bonus payments

Attractive online and in-store employee discounts

Attractive Benefits Package, Pension & Share scheme

Exciting development and career opportunities

Regular training on leadership, sales and products

A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)

Staff dress to represent NIKE and foster our team spirit

Access to sports activities

Opportunities to participate in unique NIKE moments

What you bring:

A passion for NIKE and/or love of sport

Experience in retail and/or leadership positions

Very good command of English language (written and spoken)

Experience and competency in serving exceptional consumer service

Ability to coach and develop a strong team

Strong focus on communication

Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!