Regional Cabinet Operations Officer (Specialist/Executive) (Project-based)

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Regional Cabinet Operations Officer manages day-to-day CMU field operations within an assigned region, acting as the primary on-the-ground extension of CMU across that region's depot network. The role ensures cabinet deployment, inventory accuracy, scrapping compliance, and depot-level service standards are upheld, while coordinating closely with depots, servicing partners, and cross-functional stakeholders and escalating field concerns as needed.

What you'll be responsible for

• Depot Capacity Management — Monitor capacity across assigned depots and coordinate cabinet allocation within the region.
• Scrapping Governance — Manage depot-level scrapping status and ensure compliance with CMU scrapping policy.
• Cabinet Inventory Management — Maintain accurate inventory records and reconcile stock across assigned depots.
• SLA Monitoring — Track and uphold service-level agreements with depots and servicing partners.
• Depot Transfers — Coordinate and process cabinet transfer requests between depots within the region.
• IRA (Inventory Report Accuracy) Management — Validate that system-recorded cabinet statuses match physical cabinet status, and drive corrective action on discrepancies.
• Cabinet Confirmation — Validate and confirm cabinet placements and installations in the field.
• Partner & Stakeholder Coordination — Liaise with servicing partners, depot custodians, and field teams to ensure smooth regional operations.
• Field Issue Resolution — Respond to and resolve on-ground cabinet and depot concerns within the region.
• Reporting — Prepare and submit regular regional performance reports (Depot Capacity, Scrapping, Inventory, SLA, Transfers, IRA, Cabinet Confirmation) to CMU leadership.
• Regional Initiatives — Support region-specific improvement initiatives as assigned (e.g., FEFO, racking systems, roving technician coverage, consequence management).

We're looking for someone who:

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• Experience in field operations, logistics, or FMCG/beverage distribution preferred.
• Willingness to travel extensively across depots within the assigned region, with occasional Head Office visits.
• Comfortable with Excel-based reporting and strong data discipline.
• Experience coordinating with servicing partners/vendors.
• Strong independent problem-solving skills in a field environment.
• Based in or near the assigned region preferred.

Core Competencies:

• Field Operations Management
• Attention to Detail & Data Accuracy
• Stakeholder & Partner Coordination
• Problem Solving & Issue Resolution
• Reporting Discipline
• Regional Travel Readiness

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

· Market-competitive pay and performance related rewards

· Flexible ways of working

· Support for health, wellbeing and life outside of work

· Time off to rest and recharge

· Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and development as the business grows

Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.