TELECOMMUNICATIONS SPECIALIST (164D)

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type:

On-site

Job Description Summary:

Installs, maintains, and troubleshoots telephone, voicemail, and communication systems to ensure reliable and efficient operation across the organization. Monitors network performance, resolves technical issues, and coordinates with vendors for system upgrades and repairs. In a hospital or health system environment, this role supports critical communication infrastructure to ensure seamless connectivity for clinical and administrative operations.

Job Description:

Shift 1:00pm - 9:30pm with every other weekend rotation

Switchboard Operators are responsible for answering incoming calls to all 5 hospital and determining the appropriate resolution. The Operator responds to all internal and external switchboard calls in a timely, courteous and positive manner; forward calls appropriately, contacts requested physicians and staff and communicates messages; responsible for monitoring a variety of alarm systems; notifies outside public agencies of messages, alarms, codes, emergencies as per policies/procedures; provides answering service to a variety of agencies after hours and on weekends; completes all other duties under the direction of the Manager, Call Center.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

EDUCATION

• High School diploma required.

EXPERIENCE

• Experience in telephone operations, communications, Call Center, customer service or related environment required. Ability to multitask in a fast pace environment. Proficient working with technology and possess a problem solving aptitude.

Other Knowledge/Skills/Abilities:

• Exceptional customer service, active listening, and verbal and written communication skills, professional demeanor.
• Knowledge of all tasks performed in the Call Center necessary to provide optimum internal and external customer satisfaction and provide the opportunity for one call resolution.
• Demonstrates superior patient relations and interpersonal skills; Requires ability to work with diverse people and deal effectively with angry and/or upset customers
• Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate 1 call software, and other required applications/systems. Must be able to use a multi-function phone system.
• Must demonstrate detail orientation, critical thinking, and problem solving ability. Process calls according to given situation.
• Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
• Ability to effectively manage competing priorities and work independently in a rapidly changing environment.

Pay Transparency

$19.62 - $30.41

Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [email protected]. Requests will be handled confidentially.