Dispute Resolution Officer

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Looking for a career where your work has real purpose and impact?

As a Dispute Resolution Officer, you'll be at the centre of resolving workers' compensation disputes, helping injured workers, employers and stakeholders achieve fair and positive outcomes. You'll take ownership of disputes from start to finish, analyse complex information, collaborate with claims and legal specialists, and represent EML at the South Australian Employment Tribunal.

This is far more than an administrative position. It's an opportunity to become a trusted problem-solver, skilled negotiator and influential communicator. You'll use your critical thinking and relationship-building skills to navigate challenging situations, identify opportunities for early resolution and drive outcomes that make a genuine difference.

If you're someone who enjoys solving problems, building strong relationships, influencing outcomes and thriving in a fast-paced environment, you'll find this role both challenging and rewarding. In return, we'll provide comprehensive training, ongoing professional development and clear pathways to build a long-term career within a supportive and collaborative team.

We're now welcoming applications for a permanent, full-time Dispute Resolution Officer to join our team in Adelaide, with flexibility to work from home up to 2 days per week once fully trained.

What You'll Be Doing

• Manage workers' compensation disputes lodged with the South Australian Employment Tribunal from end to end, with a focus on achieving positive and early dispute resolution outcomes.
• Review reconsiderations, attend tribunal proceedings and participate in stakeholder meetings to drive outcomes.
• Build and maintain strong relationships with workers, employers, legal representatives, the South Australian Employment Tribunal and internal stakeholders.
• Provide technical advice and collaborate with claims and legal teams.
• Maintain accurate claim records and ensure compliance with legislation and scheme requirements.
• Stay up to date with relevant case law, legislative changes and industry developments.

What We're Looking For

It's ok if you haven't worked in workers' compensation before. What matters most is your ability to communicate effectively, build relationships and navigate complex situations. Do you have:

• Tertiary qualifications or previous experience in legal, mediation, dispute resolution or a related field (highly regarded).
• Experience in a customer-focused, professional services, insurance or legal environment.
• Strong communication, stakeholder engagement and relationship-building skills.
• Excellent problem-solving, critical thinking and decision-making abilities.
• Strong organisational skills and attention to detail.
• Confidence navigating challenging conversations and negotiating outcomes.
• Resilience, initiative and a collaborative approach to work.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.