DIRECTOR OF PATIENT CARE SERVICES (LHCSA)

A Matter of Care. A Career with Purpose.

At Matter of Care, quality care begins with compassionate leadership. We are seeking an experienced nursing leader to guide clinical operations across our Licensed Home Care Services Agency (LHCSA), champion regulatory excellence, and help ensure that every client receives safe, coordinated, person-centered care. This is an opportunity to shape clinical practice, develop teams, and make a meaningful impact on the people and communities we serve.

What You'll Do

Lead daily LHCSA clinical operations across agency branches, ensuring safe, effective, efficient care and appropriate staffing coverage.

Oversee clinical managers, supervisors, and companion field supervision, including competency assessments, orientation, and ongoing staff development.

Ensure compliance with applicable federal, New York State, local, contractual, and Department of Health requirements; maintain and update clinical policies and procedures.

Direct clinical documentation and chart audits, including plans of care, duty sheets, incident reports, infection control records, and required staff health documentation.

Lead quality improvement initiatives, analyze clinical and operational trends, and prepare productivity, compliance, and quarterly quality reports.

Develop annual clinical education and in-service training plans to strengthen skills, consistency, and quality of care.

Partner with Business Development to evaluate appropriate referrals, support outreach, and contribute clinical expertise to responsible agency growth.

Coordinate nursing assessments, admissions, follow-up visits, team conferences, and clinical on-call coverage as needed.

Collaborate with Human Resources, Operations, interdisciplinary teams, and other stakeholders to resolve issues and enhance the client experience.

Conduct regular visits to both agency branches and provide hands-on nursing leadership within the scope of licensure as needed.

What We're Looking For

Required

Active Registered Nurse (RN) license to practice in New York State.

Associate degree in nursing or a related qualifying nursing program.

At least five years of supervisory experience in home health care.

At least one year of experience caring for a frail or elderly population, or willingness to complete required PACE training upon hire if otherwise qualified.

Ability to meet applicable professional licensure, health clearance, immunization, and role-specific competency requirements.

Preferred

Bachelor’s degree.

Experience overseeing LHCSA clinical operations, regulatory compliance, quality improvement, and multidisciplinary clinical teams

Why Join Matter of Care?

Monday-Friday daytime leadership schedule

28 Paid Time Off (PTO) days annually

9 Paid Holidays

Tuition reimbursement up to $5,250 annually

403(b) retirement plan with employer contributions

Medical, dental, and vision coverage

Health Savings Account (HSA) and Health Reimbursement Account (HRA) options

Flexible Spending Accounts (FSA)

Transit and commuter benefits

Gym reimbursement up to $400 annually

Employee Assistance Program (EAP)

Relias learning platform and professional development opportunities

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About Matter of Care Home Health ServicesMatter of Care is a member of the CenterLight Health System family and is dedicated to helping older adults receive high-quality, coordinated healthcare services while maintaining their independence and dignity.

Through a participant-centered approach and strong community partnerships, we work every day to improve health outcomes and quality of life for the individuals and families we serve.

Join us and help redefine what aging well looks like!

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range (Min-Max):

$150,000.00 - $155,000.00

Every application is reviewed by our recruitment team. We do not use AI to make hiring decisions or automatically reject applicants. All employment decisions are based on job-related qualifications and applicable employment laws.