Head of Customer Strategy

The Opportunity

At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.

We have an exciting opportunity for a Head of Customer Strategy to join APA’s Energy Solutions business, reporting to the General Manager, Customer & Portfolio Strategy

This is a senior leadership role with the opportunity to shape how we understand, engage with and create value for our customers across APA. You’ll lead the development and execution of our Enterprise Customer Strategy, bringing together customer insights, governance and customer-specific strategies to strengthen relationships and support sustainable revenue growth and business performance.

Working closely with our Commercial and Account Management teams, you’ll turn customer insights and feedback into practical actions, strengthen our approach to key account management and help embed a genuinely customer-focused culture across the business. You’ll also bring the customer voice to senior leaders, executives and the Board, helping influence decisions and ensure our customer and growth priorities remain connected.

Key Responsibilities

• Lead the development, evolution and execution of APA’s Enterprise Customer Strategy, translating strategic priorities into practical initiatives and measurable outcomes.
• Build greater visibility of customer experience, engagement and satisfaction through customer insights, feedback, surveys and meaningful performance measures.
• Partner with Commercial and Account Management teams to strengthen key account planning and develop customer-specific strategies that support stronger relationships and revenue outcomes.
• Lead customer governance and reporting, including performance metrics, complaints handling, customer action plans and the quarterly strategic customer forum.
• Champion a customer-focused culture across APA, providing customer insights and strategic recommendations to senior leaders, executives and the Board while supporting capability development across the business.

Your Background

• You will have demonstrated experience developing and delivering customer strategies, action plans and customer-focused initiatives.
• You will have strong customer insights and analytical capability, with experience using customer feedback, surveys and performance metrics to identify opportunities for improvement.
• You will have experience building strong partnerships across Commercial, Account Management and broader business teams, using customer insights to support strategic customer engagement and growth opportunities.
• You will be a strong communicator and influencer, comfortable presenting customer strategies, insights and recommendations to senior leaders and executives.
• You will bring a collaborative leadership style, with the ability to champion a customer-focused culture and coach and develop others.

Working at APA

At APA, we’re committed to fostering a safe and inclusive workplace where you can achieve your best.

We offer targeted career development programs designed to accelerate your career, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing initiatives are all part of what we’ll offer you. Our inclusive parental leave policy offers 18 weeks of leave, including superannuation, to support parents at work and in life.

We employ around 2,000 people across Australia and are committed to building a high-performing, customer-focused organisation where everyone feels safe, valued, and trusted to perform at their best.

We are APA

At APA, we’re taking on one of Australia’s greatest challenges:​ the energy transition.​ We’re not doing it alone. We’re doing it as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.​

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We proudly own, operate and manage a diverse $20 billion portfolio of assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.

As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.

Our customer focused approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.

We are committed to securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities.

Join our team and be part of securing Australia’s energy future. We’d love to hear from you.

APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.

Applicants must be eligible to work in Australia to be considered.

This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.

Role closes on Friday, 23 October 2026. Role Reference Number: JR5114

APA Group will not accept unsolicited resumes from recruitment agencies.

We will contact successful candidates after the closing date.