Customer Service Engineer

Ziegler CAT has an opening for a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems Sales Personnel. This is a fast paced position with a broad scope of responsibility and autonomy while you work with customers to design CAT engines into their chassis. This process requires initiative and creativity as you work directly with our customers engineering team to make every installation a success.

Responsibilities:

Partners and collaborates with customer to define total requirements

Works directly with the customer’s engineering personnel to analyze their power systems needs and assists them in finding the most efficient product solution

Compiles technical data required for our customers to make informed decisions on whether to purchase our engines or not

Participates in technical sales calls and presentations

Acts as key negotiator on all commercial aspects of assigned accounts

Develops or packages 3D drawing packages of the engine and related components recommended for each customer

Leads field support to OEM customers to assist with the integration of our engine

Completes field audits and testing of installed engine installations in OEM equipment

Manages customer engine inventory, forecasts and engine orders

Documents the engine and component specifications required by individual customers

Monitors and manages Accounts Payable and Receivable to ensure they are current

Qualifications:

Bachelor’s Degree required

4+ years of Engineering experience required

Strong electrical engineering knowledge and mechanical aptitude required

Electrical Power, Electrician, Generator or Reciprocating Engine experience strongly preferred

Acceptable driving record and valid driver’s license required

Strong customer service and communication skills

Strong PC knowledge with MS Office experience

Personal Characteristics: Customer Focus, Problem Solving, Attention to Detail, Sociability, Achievement Orientation

Travel:

Up to 25% travel

Minimum Physical Requirements:

Standing, walking, using hands, talking, hearing

Working Conditions may be indoor and/or outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$82,300.00 to $102,900.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

Health, Dental, Vision and Life Insurance

15 days of PTO your first year, accrual starts day 1

9 paid holidays

401(k) plan with company contribution and match

HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

Short-Term and Long-Term Disability Insurance, FSA & EAP

Paid Parental Leave & Funeral Leave

Fitness membership discount

Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.