Attendant - EGM Operations

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking Attendants to join the EGM Operations team.

The primary duties and responsibilities of this role are:

Deliver exceptional guest service tailored to high-value clientele in the EGM area

Assist with jackpot payouts, hand pays, and account inquiries with discretion and professionalism

Monitor EGM machine performance and report malfunctions or irregularities promptly

Ensure compliance with Wynn Al Marjan Island and General Commercial Gaming Regulatory Authority (GCGRA) policies and procedures

Maintain a clean, secure, and welcoming environment for premium guests

Support promotional activities and special events within the EGM area

Collaborate with EGM Technicians and Supervisors to ensure smooth operations

Respond to guest requests and resolve issues promptly and courteously

About You:

The ideal candidate for this position will have the following experience and qualifications:

High school diploma or equivalent required

Minimum of 2 years’ experience in EGM operations or luxury hospitality environments

Strong understanding of EGM machine functionality and payout procedures

Excellent communication, interpersonal, and conflict resolution skills

Ability to maintain discretion and professionalism with high-value guests

Proficiency in spoken English; additional languages are an advantage

Flexible availability including evenings, weekends, and holidays

Familiarity with gaming management systems and reporting tools is preferred

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.