Customer Service Specialist

Date Posted:

2026-10-09



Country:

Singapore



Location:

SG-01-SINGAPORE-005 B1 ~ 5 Tuas Dr 2 ~ 5 TUAS DR 2-005 B1



Position Role Type:

Onsite

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.

We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

As a Customer Service Specialist, you will play a key role in ensuring seamless customer support, accurate commercial processing and timely cross-functional coordination.

Prepare and issue customer quotations based on technical inputs, service scope and established pricing guidelines.

Perform detailed invoice reviews to ensure billing accuracy, contractual compliance and alignment with agreed pricing structures.

Manage customer enquiries relating to pricing, service status, lead times and scope clarification.

Collaborate with Engineering, Planning, Operations and Finance to facilitate accurate and timely quotation and invoicing processes.

Monitor work orders and ensure accurate cost capture and commercial setup within internal systems.

Support the resolution of pricing discrepancies, invoice disputes and customer claims.

Maintain accurate customer, quotation and transactional records across relevant systems.

Contribute to continuous improvement initiatives focused on invoicing efficiency, quotation turnaround time and customer responsiveness.

Undertake other duties and responsibilities as assigned by the organisation.

Qualifications You Must Have

Degree in Aerospace, Business, or Engineering, or equivalent working experience in a related field

Strong attention to detail and accuracy in data handling and documentation

Ability to interpret technical and commercial information for quotation and invoicing activities

Good analytical and problem-solving skills

Proficiency in Microsoft Excel and standard office applications

Strong written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in programming, VBA, and SAP is an advantage

Qualifications We Prefer

Experience in aerospace, MRO, manufacturing, or similar technical service industries

Prior exposure to customer service, quotation management, or billing/invoicing processes

Familiarity with ERP systems (e.g., SAP or similar platforms)

Understanding of technical repair terminology or industrial service environments

Experience working in cross-functional or global teams

Ability to identify process improvements and drive efficiency initiatives

Qualifications We Prefer

Experience within aerospace, MRO, manufacturing or a comparable technical service industry.

Prior exposure to customer service, quotation management, billing or invoicing processes.

Familiarity with ERP platforms such as SAP.

Understanding of technical repair terminology or industrial service environments.

Experience collaborating across cross-functional or global teams.

Ability to identify process improvements and drive operational efficiencies.

Knowledge of programming or VBA would be advantageous.

What You Will Learn

End-to-end commercial processes, including quotation development and invoicing controls

Cost build-up, pricing structures, and contract interpretation

Cross-functional collaboration across technical, operational, and finance teams

Customer relationship management in a technical and service-driven environment

Industry practices, contractual frameworks, and operational workflows

What We Offer

Career and skills development opportunities.

Employee scholarship programme for further education.

Comprehensive health, medical and dental benefits.

On-the-job training and access to internal and external certifications.

Competitive remuneration package.

Allowances and overtime benefits, where applicable.

Company transport provided, subject to site availability.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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