Operations Officer, Consumer Payments Solutions

About Us:

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP's:

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Job Description:

The role is responsible for supporting the end-to-end operational delivery of Wage Protection System services within the Direct Issuing Unit. It manages client onboarding, payroll-file processing, exception handling, reconciliation, customer servicing, operational controls, and reporting to ensure accurate, timely, and compliant service delivery.

Responsibilities:

Manage salary client onboarding, implementation, maintenance, and related documentation.

• Validate and monitor payroll files and salary-disbursement instructions in line with approved processes and service standards.
• Coordinate rejected transactions, exceptions, reconciliations, and operational investigations with relevant teams.
• Respond to customer queries and service requests, providing timely updates and resolution within agreed service levels.
• Maintain operational controls, evidence, trackers, management information, and audit documentation.
• Support compliance with applicable salary processing requirements, internal policies, and records-management standards.
• Support in resolving prepaid and debit card issues, complaints, chargebacks, stock related issues
• Support in data analysis to improve efficiency, reconciliation and payment invoicing
• Coordinate with Sales, Compliance, Finance, Operations, Technology, and other stakeholders to resolve issues and improve service delivery.

Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.