Quality Assurance Technician -Day Shift

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. POSITION SUMMARY The Quality Assurance Technician protects the quality and safety of dietary supplement and nutrition products while they are stored and shipped from our distribution centers. This person checks that product is released correctly, makes sure product holds and status changes are accurate in the inventory system, decides what happens to aged, damaged or non-conforming stock (release, donation, salvage or destruction), and keeps the warehouse in compliance with Good Manufacturing Practices (GMP). The role works independently on the warehouse floor and works closely with warehouse operations, supply planning, transportation, contract manufacturers, third-party warehouses, food banks and outside service vendors. QA Technicians have the authority to place product on hold or stop shipment if a quality problem is found. Shift: 1st Scheduled: Monday -Friday, 6am-2:30pm Key Responsibilities Product Release & Inventory Status Review incoming product made at a coman against approved specifications, Certificates of Analysis (COA) and Certificates of Conformance before releasing it for sale. Follow up with contract manufacturers and internal teams to obtain missing or corrected COAs so product can be released on time. Record inspection results and prepare release documentation for products released under an approved deviation or exception, for manager approval. Monitor outstanding releases daily and escalate anything at risk of delaying shipments. Verify that expiration dates, lot numbers and UPC codes on labels match the system and the supplier paperwork; correct system data or quarantine product when they don’t. Process product status-change and shelf-life (salvage date) extension requests accurately, applying them only to the specific pallets, lots and quantities requested, and notify other affected sites. Holds, Stop-Shipments & Investigations Place product on hold quickly when requested by a manufacturing site or Quality, pull affected pallets from pick locations, confirm quantities and move them to the quality hold area. Physically inspect product for damage, mislabeling or packaging issues and provide photos and findings to stakeholders (e.g., new packaging validation, mis-ship investigations). Pull and ship samples to labs or certification bodies when requested. Follow up on open nonconformance reports until they are closed. Make sure all blocked or held stock carries the correct hold reason and disposition code and follow up with the source site when it doesn’t. Inventory Monitoring Run and review daily inventory reports for blocked stock, customer returns, inventory adjustments and destructions; investigate anything unexpected. Confirm the condition of returned or refused product so it can be received back into inventory or dispositioned. Review the weekly aging-stock report to identify product that should move to donation or destruction before it expires. Donations, Salvage & Destruction Manage the full donation process: offer eligible product to food bank partners, confirm acceptance, prepare donation order requests, and coordinate pickup with transportation before deadlines. Confirm product status before salvage sale or liquidation. Confirm shelf life before approving destruction and redirect product to donation when eligible. Work with warehouse who schedules destruction loads with the waste vendor and obtain and file Certificates of Destruction. GMP, Facility & Pest Control Lead monthly GMP walkthroughs, publish findings with owners and due dates, track corrective actions and trend results. Manage the pest control program with the outside vendor: review service reports, investigate pest activity, remove infested product and recommend corrective services. Review temperature and humidity monitoring reports for excursions. Perform daily scale checks and manage annual calibration of quality equipment; review and sign calibration records. Documentation, Training & Audits Complete assigned tasks in the electronic document management system, including reviewing, drafting and updating Standard Operating Procedures (SOPs) and forms. Deliver GMP onboarding and annual refresher training to warehouse associates. Support internal, customer and third-party audits (e.g., certification audits), including traceability and mock recall exercises. Participate in weekly team meetings and complete other duties as assigned. Participate in annual site audits that include UL, SCCI, NSF as well as potential FDA inspections. Experience and Education Requirements Ability to follow safety procedures inclusive of Nestle’s Life Saving Rules Overtime may be required based on business needs High school diploma or GED preferred. 1-2+ years of experience in quality, inventory control or compliance role in a regulated environment (food, dietary supplements, pharmaceutical, medical device or cosmetics) preferred. Working knowledge of Good Manufacturing Practices (GMP) and good documentation practices. Hands-on experience with an Enterprise Resource Planning (ERP) or warehouse management system (e.g., SAP, Oracle) for looking up inventory, lot status and transaction history. Intermediate computer skills, including Microsoft Excel (sorting, filtering, lookups and basic pivot tables), Outlook and Teams. Strong attention to detail when comparing documents, labels and system data. Clear written communication and confidence following up with internal teams and outside partners until issues are closed. Able to make sound decisions independently and manage recurring daily, weekly and monthly tasks without close supervision. Preferred Skills Experience with SAP inventory/quality functions, an electronic document management system (e.g., Veeva) or Power BI. Experience supporting regulatory or certification audits (e.g., FDA, UL, NSF). Experience in a distribution center or third-party logistics (3PL) environment. Additional Notes Physical Demands & Work Environment Work is split between the warehouse floor and an office setting. Standing and walking for extended periods; bending, kneeling and reaching to inspect pallets and cases. Regularly lift up to 40 lbs; occasionally lift or move up to 70 lbs with assistance. Exposure to moving equipment (forklifts, pallet jacks) and warehouse temperatures. Close vision and ability to read small print on labels and documents. Must follow all safety rules, SOPs and GMP requirements, including personal protective equipment. Pay: $21.85 - $22.35 per hour Bonus Eligibility: Yes The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. Job Requisition: 422053