Consultant - Bid Management

=== EDUCATION AND TRAINING REQUIREMENTS ===

-- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

=== EXPERIENCE REQUIREMENTS ===

-- Minimum 8–10 years of overall IT/Technology experience, with at least 4 years dedicated to bid management in Managed Services (Service Desk, ITSM, Cloud/Infrastructure, SOC/NOC, Application Services, IT Outsourcing).

-- Experience with Tier-1 and Tier-2 IT service providers (TCS, Wipro, HCL, Infosys, Capgemini, IBM, DXC, Atos, NTT Data) is nice to have.

-- Strong understanding of Managed Services delivery models: Service Desk, ITSM, SOC/NOC, Cloud & Infrastructure, Application Managed Services, and IT Outsourcing.

-- Proven record of preparing proposals, commercial models, service transition plans, SLA-based operating models, and packaging service offerings in the context of Managed Services.

-- Demonstrated experience in reviewing, negotiating, and writing SLA requirements in contracts and RFP responses.

-- Prior involvement in developing and submitting proposals for Master Framework Agreements (MFA) is highly desired.

-- Familiarity with IT governance and frameworks such as ITIL, COBIT, ISO 20000, ISO 27001, and cloud adoption frameworks.

=== KEY RESPONSIBILITIES ===

-- Manage the end-to-end bid management lifecycle: qualification, bid planning, response structuring, content development, reviews, and submission.

-- Support the bid/no-bid decision process by preparing structured tender summaries highlighting:

>> Key requirements and evaluation criteria

>> Competitive advantages and differentiators

>> Risks and mitigations

>> Assumptions and dependencies

>> Scope of Work (SoW) alignment

>> Pricing and payment terms

>> Compliance and red flags

-- Prepare technical and commercial proposals for IT Managed Services: Service Desk, Cloud, Infrastructure, SOC/NOC, Security, Application Managed Services.

-- Write proposals and technical documentation in both Arabic and English, ensuring clarity, compliance, and persuasiveness.

-- Develop comprehensive bid content: SoW, solution descriptions, service delivery models, transition plans, assumptions/constraints, SLA definitions, commercials, team profiles, references, success stories.

-- Ensure that all proposals and contracts clearly define Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and penalties/rewards models.

-- Define, package, and articulate Managed Services offerings into clear sales-ready and customer-ready documents.

-- Develop proposals for Master Framework Agreements (MFA) in the context of Managed Services, including modular pricing, scalable service catalogs, and flexible engagement models.

-- Produce professional diagrams and visual content to represent technical architectures, service models, processes, and delivery approaches.

-- Design and deliver both technical presentations and sales pitch decks tailored for different audiences (executives, business stakeholders, technical teams).

-- Lead presales efforts by preparing solution presentations, conducting requirements gathering workshops, and supporting solutioning teams.

-- Collaborate with delivery, operations, finance, and legal teams to ensure compliance and alignment with capabilities.

-- Conduct bid reviews, create bid briefs, and manage workshare agreements with internal stakeholders and partners.

-- Develop and maintain sales collaterals, proposal templates, and reusable bid content to accelerate the proposal process.

-- Implement quality assurance processes to review proposals, ensuring consistency, accuracy, and compliance.

-- Drive continuous improvement in the bid management process, incorporating lessons learned and best practices.

-- Stay updated on Managed Services market trends and competitor offerings to strengthen proposal positioning.