Ladgov Corporation
Customer Services Support Specialist
Wiesbaden, Germany
- Mid level
- Full time
About the role
Job Title: Customer Services Support SpecialistLOCATION: USAG Wiesbaden, GermanyPosition: Full-timeDuties:
Manage ICE comments, surveys, and Commander’s Hotline responses
Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
Support customer service award programs and recognition events
Coordinate and standardize customer-facing service areas across the garrison
Deliver ICE training and promote customer service best practicesQualifications:
Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management— OR —6+ years of directly related experience, with 3 years in an English-speaking environment
Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
Strong communication, project coordination, and analytical skills
Must meet English proficiency Level III (reading, speaking, writing)