Student Support Officer

JBS English Academy | Riverview, QLD At JBS Australia, we're committed to investing in people, creating opportunities, and supporting success. As part of this commitment, the JBS English Academy plays an important role in preparing international students for employment and life in Australia through high-quality English language education and support. We are currently seeking an enthusiastic and student-focused Student Support Officer to join our growing English Academy team in Riverview. About the Role As the Student Support Officer, you'll be a key point of contact for international students throughout their journey with the Academy. From welcoming students on arrival to supporting their wellbeing, engagement and success, you'll help create a positive and supportive learning environment while ensuring compliance with international education requirements. This is a diverse and rewarding role that combines student welfare, administration, engagement activities and compliance support. What You'll Be Doing Providing front-line support and guidance to international students Assisting students to access internal and external support services while building their confidence and independence Coordinating orientation and onboarding activities for new students Organising student events, excursions, graduations and wellbeing initiatives Monitoring attendance and course progress records and supporting intervention processes for at-risk students Maintaining accurate student records within aXcelerate, SharePoint and other approved systems Preparing student correspondence and documentation Supporting CRICOS, ESOS and National Code compliance requirements Assisting with student lifecycle administration, including leave requests, medical certificates, transfers and course completions Contributing to a safe, welcoming and culturally inclusive learning environment What We're Looking For You will be a personable and organised professional who enjoys working with people from diverse cultural backgrounds and has a genuine passion for supporting student success. Ideally, you will bring: Experience in student services, international education, ELICOS, RTO, community services or a similar customer-focused environment Strong communication and relationship-building skills The ability to engage confidently with students primarily in English Excellent administration and record management skills with strong attention to detail Experience using systems such as aXcelerate, PRISMS, SharePoint and Microsoft Office (desirable) An understanding of student welfare, privacy and appropriate escalation practices Knowledge of CRICOS, ESOS and National Code requirements, or the ability to quickly develop this knowledge The ability to manage competing priorities while maintaining a high standard of service Qualifications The following would be highly regarded: Qualification in Student Services, Education Support, Administration, Community Services or a related field Certificate IV in Counselling, Mental Health or similar student welfare training Mental Health First Aid and/or First Aid certification Previous experience supporting international students or working within an English language academy Why Join JBS? At JBS Australia, our people are at the heart of everything we do. Joining the JBS English Academy offers the opportunity to: Make a genuine difference in the lives of international students Be part of an inclusive and supportive team environment Work in a growing education environment connected to one of Australia's leading employers Contribute to meaningful student wellbeing, engagement and success outcomes Access ongoing learning and development opportunities Apply Now If you're passionate about student support, enjoy working in a multicultural environment and want to help students thrive while studying in Australia, we'd love to hear from you. Apply today and become part of the JBS English Academy team. JBS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.