ITSM Consultant - RM

Job Purpose: Review the RM process procedure draft and identified improvements Establish RM team to validate and test the process scope and activities Run Pilot for Release management process Establishing the RM process links (Input/Output) with Project management process Revise and update Release predefined tasks Resolving any cross-functional (departmental) issues Review and validate the RM process related CSI records Work with RM module support team to implement and test the new process Publish the process procedure Educational Qualification Bachelors degree in Engineering / Computer Science or related fields ITIL 3 foundation certification ITIL 3 Practitioner certification ITIL 3 Intermediate certifications ITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Release management Ability to use ITSM tools BMC-Remedy and Helix Ability to balance multiple concurrent activities and manage time efficiently Possession of excellent oral and written communication skills Quality assurance and quality control Experienced in using Microsoft Office, MS Visio, and MS PowerPoint