Head waiter

Exceptional Hospitality Starts with You

As a Head Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Head Waiter will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner

Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents

Ensure knowledge of menu and all products

Ensure mis-en-place is well stocked at all floor stations

Follow correct reporting procedures if faced with issues

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor

Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

Comply with hotel security, fire regulations and all health and safety legislation

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

A Head Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in Food and Beverage department and/or industry

Previous experience of cash handling

Knowledge of Food Hygiene Regulations