Lobby Hostess

Job Location:

Anantara Downtown Dubai



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Guest Engagement & Arrival Experience

• Warmly welcome guests upon arrival with sincerity, poise, and attentiveness.
• Conduct the arrival ritual by:Presenting a chilled or warm aromatic towel and a signature welcome drink.Sharing a brief cultural story or explaining a local tradition.Escorting guests to reception, the lounge, or the VIP check-in area while engaging them in personalized conversation.

Digital Guest Services & Technology Integration

• Introduce guests to the Minor App and assist them in accessing service requests, Minor DISCOVERY, special offers, and other relevant information.
• Support guest communication through MessageBox, ensuring prompt responses and seamless coordination between departments.
• Promote PressReader and guide guests in accessing complimentary newspapers and magazines in multiple languages.

Lobby Ambience & Cultural Presentation

• Ensure the lobby remains a refined, welcoming, and culturally inspired space.
• Maintain the readiness of welcome trays, storytelling cue cards, and other items required for arrival rituals.
• Support seasonal lobby enhancements and cultural displays that reflect local traditions and Anantara’s brand storytelling.

VIP & Business Guest Experience

• Provide discreet, anticipatory service to VIP guests and business travellers, including personalized digital assistance.
• Personalize guest interactions using profile insights and previous preferences recorded in the PMS and guest messaging platforms.

Team Coordination & Guest Recovery

• Communicate guest needs and concerns to the relevant departments through MessageBox to ensure timely resolution.
• Proactively identify opportunities to exceed guest expectations and recover service when necessary, combining empathy with effective use of digital tools.

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