Loss Prevention Operations Manager - Ontario

D epartment: Investigations & Risk Mitigation Location: Ontario (Toronto), Canada Reports to: Director, Investigations & Risk Mitigation Salary: $85,000–$110,000 annually, commensurate with experience and qualifications Position Overview The Loss Prevention Operations Manager will lead and develop loss prevention operations across Ontario, with a focus on building a cohesive, consistent, and results-driven program. This role requires an experienced loss prevention professional with strong leadership skills, extensive industry knowledge, and the ability to develop high-performing teams, strengthen client relationships, and implement effective strategies to reduce shrink and mitigate risk. Working closely with the Director of Investigations & Risk Mitigation, the successful candidate will help standardize operational practices, improve service delivery, develop talent, and support the growth of the loss prevention business. Key Responsibilities • Lead and oversee loss prevention operations and service delivery across Ontario. • Build and implement a cohesive loss prevention program with consistent procedures, training, reporting, and performance standards. • Lead, coach, and develop employees and supervisors, fostering a collaborative culture of accountability, professionalism, and continuous improvement. • Develop and implement strategies to address retail theft, organized retail crime, internal theft, fraud, and inventory shrinkage. • Monitor operational performance, analyze trends, and implement improvements to service quality and client outcomes. • Build and maintain strong client relationships, address operational concerns, and identify opportunities to enhance service delivery. • Support budgeting, staffing, resource allocation, and business development initiatives. • Ensure operations comply with applicable legislation, company policies, and client requirements. Qualifications and Experience • 5-7 years of progressive experience in loss prevention, asset protection, retail investigations, or a related field. • 3–5 years of leadership or management experience overseeing teams, multiple locations, or complex operations. • Extensive practical knowledge of retail loss prevention, apprehensions, internal investigations, organized retail crime, and shrink reduction strategies. • Demonstrated experience building or improving loss prevention programs, operational processes, and performance standards. • Proven ability to lead, mentor, and develop teams while fostering a positive and accountable workplace culture. • Strong client relationship management, communication, analytical, and problem-solving skills. • Experience with operational reporting, performance metrics, and resource management. • Knowledge of relevant Ontario legislation and loss prevention best practices. • Valid driver's license and ability to travel throughout Ontario as required. • Must hold a valid Ontario Security Guard Licence in good standing. Key Leadership Competencies • Strong, collaborative, and people-focused leadership. • Strategic thinking and program development. • Operational expertise and sound decision-making. • Accountability, integrity, and professionalism. • Client-focused service delivery and continuous improvement. Measures of Success • Enhancing a consistent, cohesive loss prevention program across Ontario. • Improving operational effectiveness and client outcomes. • Building a high-performing, collaborative team. • Strengthening client relationships and supporting business growth. • Implementing measurable performance standards and continuous improvement initiatives. The Opportunity This is an opportunity for an experienced loss prevention leader to help shape and grow a provincial program. The successful candidate will bring deep industry expertise, a commitment to developing people, and the ability to build a unified operation that delivers measurable value to clients and supports long-term business growth. SSTOR