IT Support Intern

JOB RESPONSIBILITIES

1. Primary Responsibilities: IT Support & Robot Support

IT Support

- Provide daily IT support for computers, software, networks, printers, office equipment, user accounts, and IT assets.

- Support staff onboarding/offboarding, equipment setup, recovery, and basic user training.

Biometric Device & Site Support

- Support biometric devices at client sites such as hotels, malls, hospitals, and other locations.

Application, System & Robot Support

- Support applications and systems, including troubleshooting, request tracking, escalation, patches, fixes, and upgrades.

- Support robot mapping, setup, testing, and client-side demonstrations for cleaning robot projects.

2. Secondary Responsibilities: Cybersecurity, Requirements, Documentation & Training Cybersecurity & Audit Support

- Assist with basic cybersecurity checks, backup reviews, patching, security logs, and VPN/firewall support.

- Support penetration testing and audit activities, including evidence preparation and remediation follow-up.

Requirements, Testing & Documentation

- Assist with requirements gathering, testing, user guides, technical documentation, and training materials.

REQUIREMENTS

- Diploma in IT or a related field.

- Basic IT support knowledge, including Windows, networking, printers, mobile devices, and common troubleshooting.

- Good communication, problem-solving, and time management skills.

- Able to work independently and as part of a team.

- Willing to travel islandwide for client-site support, setup, troubleshooting, and deployment when required.

- Bilingual in English and Mandarin to support communication with China counterparts and diverse users.