Manager, Sales Support (R-19992)

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Essential Key Responsibilities:

• Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance.
• Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements.
• Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery.
• Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays.
• Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations.
• Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities.
• Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.

Essential Skills:

• At least 8 years’ relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years’ experience leading or supervising a team.
• Strong knowledge of commercial contracting principles and contract administration practices.
• Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
• Experience creating process documentation and managing operational workflows.
• Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies.
• Strong attention to detail, organization, prioritization, and problem-solving skills.
• Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions.
• Demonstrated leadership skills in managing and motivating teams.
• Proficiency in Microsoft Office Suite skills
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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