Customer Service Trainee

Who We Are

For decades, our mission has been clear: protect and serve working families by ensuring they have reliable access to the benefits they’ve earned. Partnering with thousands of unions and associations across North America, we’re proud to be the only organization of our kind that carries a 100% union label. Families count on us for security and peace of mind—and we deliver with consistency, care, and trust.

The Role

This isn’t just another remote job—it’s an opportunity to build a meaningful career. You’ll work directly with union members who request information about their benefits, walking them through available options and making sure they feel fully supported at every stage.

On a typical day, you’ll:

Connect with members by phone or video

Schedule and lead benefit review appointments

Explain coverage options in clear, simple terms

Complete paperwork and conduct quality checks

Provide follow-up support to maintain lasting relationships

Every call and every interaction matters because the programs you explain impact families’ financial futures.

What You’ll Gain

Competitive Income – Weekly pay plus bonuses (average ~$55K in year one)

Advancement Opportunities – A clear track toward leadership and career growth

Flexibility – Create a schedule that fits your life

Fully Remote – 100% online with digital tools and support

Long-Term Security – Residual income from policy renewals

Health Coverage – Comprehensive benefits package available

Personal Development – Training, mentorship, and one-on-one coaching

Recognition & Rewards – Annual company-paid trips (destinations have included Cancun, Las Vegas, Disney, Puerto Rico, and the Bahamas)

What We’re Looking For

Strong communication skills and a genuine interest in helping others

Reliable organizational and time-management abilities

High school diploma or equivalent (college education is a plus)

Background in customer service, retail, or sales is an asset but not required