Customer Service Trainee

About Our Organization

For generations, we’ve dedicated ourselves to supporting working families across North America. Through long-standing partnerships with thousands of unions and member-based groups, we help ensure their communities receive dependable information about the benefits designed to protect them. As the only benefits provider operating under a fully unionized label, our commitment to service, integrity, and trust sets us apart. Families rely on us—and we take that responsibility seriously.

Position Overview

This role offers more than remote convenience; it provides the chance to contribute to something meaningful. You’ll be assisting union members who personally request benefit information, guiding them through their options and helping them understand the resources available to them.

Your responsibilities will include:

Reaching out to members via phone or virtual meeting

Coordinating and conducting scheduled benefit consultations

Breaking down program details in a straightforward, easy-to-understand way

Completing digital forms with accuracy

Offering follow-up support to maintain ongoing relationships

Every conversation you have helps families make well-informed choices about their coverage and long-term financial protection.

What We Offer

Strong Earning Potential – Weekly compensation with bonus opportunities

Career Mobility – A clear path for promotion and leadership advancement

Flexible Scheduling – Manage your time in a way that supports your lifestyle

Remote Work Environment – Entirely online, with tools and systems ready to support you

Residual Income – Ongoing earnings from recurring renewals

Benefits Package – Health, dental, and vision available

Professional Growth – One-on-one coaching, mentorship, and structured training

Travel Incentives – Annual, company-funded trips to sought-after destinations such as Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas

Who Succeeds Here

We’re seeking individuals who demonstrate:

Clear, confident communication skills

Strong organizational habits and reliability

A genuine desire to help and educate others

A high school diploma or equivalent

Background experience in customer service, retail, or sales (helpful but not required)