Customer Service Officer ( 5 days work)

What you will deliver-Provide quality customer services to prospective and existing clients in a professional manner-Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully-Work with a team of customer servicing staff in providing full support to clients’ enquiries-Assist in any ad hoc tasks assigned by supervisor and Customer Service Manager-Chinese speaking is a bonus to communicate with our stakeholderWho you are-Equipped with 2 years of customer-facing experience/ Call center experience-Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail-Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility-Prior experience in Logistics would be a bonus-Proficient in Google Docs, Sheets, and other online documentation platform-Able to work on weekends/PHs-Proficiency in Mandarin would be an added advantage to facilitate communication with stakeholders.