Technical Customer Service (TCS) Group Manager

Constellium is a global leader in the development and manufacturing of high value-added aluminum products and solutions for a broad range of markets and applications, with a strong focus on Aerospace, Automotive and Packaging. We design, develop and engineer products and solutions in partnership with our customers. With approximately 11,500 employees worldwide, Constellium operates 24 manufacturing sites across North America, Europe and China and generated $8.4 billion of revenue in 2025. The Specialties Sales team is looking for a new team member to lead Technical Customer Service for aluminum rolled products manufactured at our Singen production facility. We are looking for a TECHNICAL CUSTOMER SERVICE (TCS) GROUP MANAGER (M/F/D) Your responsibilities: Lead and develop the TCS Engineering team to ensure products meet customer requirements and qualification standards Drive customer qualification activities and ensure timely approval of new and existing products Serve as the primary technical interface for customers, providing support on product performance, quality, applications, and new product introductions Coordinate new product launches with cross-functional teams, including Industrialization, Supply Chain, Sales, and external partners Approve testing procedures and critical process parameters to ensure compliance with customer specifications and product performance requirements Lead customer claim resolution activities, coordinating internal stakeholders to deliver timely and effective corrective actions Manage the TCS budget and report qualification progress, product performance, and customer satisfaction metrics to management Your profile: Bachelor’s degree in scientific, technical or engineering field Minimum 5 years of professional experience in Aluminium industry Excellent decision-making skills under pressure, with a focus on empowering the team to find solutions Excellent communication and interpersonal skills; interact with different functions, build and maintain relationships with customers at operational and decision-making levels within diverse teams Excellent written and spoken German and English, Proficiency in other languages (French, Spanish etc.) would be an advantage Frequent travel required Constellium is an Equal Opportunity Employer : Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.