Home Ownership Specialist

Location: Hybrid/Reed House, Norwich

Salary: £33,239 - £38,514 per annum pro rata

Hours: Part Time 22 per week

Contract Type: Fixed Term Contract until 29th March 2027

This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey. We’re seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich.

As part of the team, you'll play a key role in delivering a compliant, customer focused service to our homeowners. You'll manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient and high-quality service while maintaining compliance with legislation, policy and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You'll be confident reviewing complex information, interpreting leases, regulation, legislation and policy, and making balanced, evidence-based decisions. You'll also be comfortable handling sensitive or challenging enquiries, communicating decisions clearly and professionally, taking ownership of cases through to resolution.

Working collaboratively with internal colleagues and external stakeholders, you'll help deliver positive outcomes for customers while contributing to the continuous improvement of our services and processes.

We're looking for someone with experience in home ownership and leasehold management including knowledge of Section 20 consultations, home owner permissions, managing solicitors enquiries and lease extensions. Awareness and experience of Right to Acquire and Right to Buy is also desirable. You’ll be experienced in case management, housing or property management and can work independently, manage competing priorities and maintain a high level of accuracy and attention to detail. Experience using Microsoft Office packages is essential.

Key requirements:

• Proven experience in housing or property management
• Strong knowledge of leasehold management and relevant legislation
• Experience reviewing and interpreting leases and policy documentation
• Excellent customer service, written communication and stakeholder management skills
• Ability to investigate complex or nonstandard cases and identify appropriate solutions
• Confidence managing challenging situations professionally and sensitively
• Proficiency in MS packages
• Strong organisational skills with excellent attention to detail
• Ability to manage competing priorities whilst maintaining quality, accuracy and compliance
• Strong personal accountability and ownership of work
• Ability to work collaboratively across teams and build effective working relationships
• Proactive and adaptable approach with a focus on continuous improvement

This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers.

If this sounds like an opportunity for you, then please review the full role profile Home Ownership Specialist and Behaviours & Mandatory Accountabilities OD level 6 and 7 before applying.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out

more here.

Closing Date: Thursday 29th October 2026 at midnight.

Act now – apply today! This vacancy may close early without notice.

Interviews will be held week commencing w/c 9th November 2026.

We do not use AI as part of our shortlisting process. All applications are reviewed by the hiring manager and a second colleague to ensure each application is considered fairly and carefully.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

This role is working 22 hours per week. We’re happy to discuss flexible working arrangements; however, Friday must be a regular working day.

This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period of which can be between 8-12 weeks, then 1-2 days a week after.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.