Systems Engineer

A brief overview The Systems Engineer is responsible for supporting and maintaining the organization's IT infrastructure, systems, and applications to ensure reliable and secure operations. This role installs, configures, tests, monitors, and maintains operating systems, application software, and system management tools. The Systems Engineer I also provides technical support by managing and responding to service requests through the Help Desk, including phone, voicemail, email, and ticketing system inquiries, while ensuring timely resolution of user issues and system-related incidents. What you will do Investigate, troubleshoot and resolve computer issues including hardware, software applications, basic networking, printers, etc. Be single point of contact throughout the lifecycle of a ticket; including research and communication of status to users Working with IT Teams to resolve/escalate problems Provide basic and extended support for software, hardware, peripherals, and network access Perform updates and preventive maintenance on all System and Network components Research various problems to provide appropriate responses to end users, ability to perform basic and advanced troubleshooting and assist users through procedures Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests Provide administration of accounts and passwords Contribute to the knowledgebase Enforce and ensure group wide server workplace hardware standards, and operating system and software standards defined by Corporate IT and according to best practices Evaluate and implement global IT infrastructure components Vendor and 3rd party management in respect to service delivery Ensure adequate level of GMP CFR Part 11 compliance as per organization guidelines Manage and execute small and midsize IT projects Ensure help desk quality standards and availability as per Global IT Ensure problem management and continuous optimization of IT infrastructure related services Continuous improvement of the existing infrastructure Ensure a positive safety culture is sustained Ensure safety and environmental policies are adhered to in order to protect the health and safety of employees, visitors, contractors, and the community Document and analyze information Flexibility with work shift - after hours support and on call schedule Qualifications Bachelor’s degree in information technology or related discipline 1+ years’ experience in systems engineering or 5-6 years' experience as a systems administrator in a multi-site environment Ability to effectively organize, multitask, and work in a fast-paced, deadline driven work environment Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues. Proven working experience in managing and administrating virtual hosting environments, disk storage systems and Microsoft Client and Server environments Detail oriented with the ability to troubleshoot and resolve problems Ability to work independently and manage one’s time Communicate effectively and ability to function well in a team environment Excellent written and oral communication skills Base Hourly Range: Engineer I: $35.54 - $48.96 Engineer II: $42.58 - $58.55 Placement of new hires in these wage ranges is based on several factors including education, skill sets, experience, and training. Total Rewards We offer all Team Members a total rewards package including competitive pay, annual performance bonus, a generous benefit package with comprehensive Medical/Dental/Vision coverage, 401(k) plan with employer contribution, and paid vacation, personal and sick days. Corporate Social Responsibility Bachem takes responsibility for future generations by a careful handling of resources and avoiding environmental risks. We continually improve our ecological performance and develop and implement new approaches for enhancing employees’ environmental awareness. EcoVadis has awarded Bachem Gold Medal status in their assessment of Bachem. Bachem Americas is an Equal Opportunity Employer As an equal opportunity employer, we celebrate the diversity of our team and are committed to building an inclusive workplace where individuals are hired and advanced based on merit, skills, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other legally protected status.