Assistant Manager - Technical Services

Are you a Service Manager passionate about driving Service for innovative healthcare products? If so, this opportunity could be for you! Join us in at B. Braun in India, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare! As a Asst Manager at B. Braun Group you will play a vital role maintaining efficient production processes for the manufacturing of our high-quality medical products. Key Responsibilities Manage a team of Service Engineers in the assigned territory Ensure proper guidance to the team and timely delivery of Services Ensure Revenue achievement as per targets Ensure Service delivery as per KPI’s Related to assigned Product or Product group review the existing repairing service strategies and establish new strategies to achieve business objectives Support and coordinate the new products to be launched Approve the training schedule for Field Service Team to maintain their skill level related to the specific product/product groupConduct product training for new models Maintain the training record Provide support to field service to solve the breakdowns at site Respond to customer query and request via phone and email - Solve customer complaints within a reasonable timeframe and follow predefined escalation procedure if required Communicate with Global & Regional Technical Support group for all Technical Support/Training functions related to the product/product group Monitor complaints related to product/product group Evaluate new product operation and function, then give feedback. Handle ad-hoc projects. What Will you bring to the team: Self-Motivated Negotiating and influencing skills Inter personal skills Stake holder management Customer Centric What sets B. Braun apart? B. Braun is one of the world's leading medical technology companies headquartered in Germany. We are proud to say that since the inception of our India operations in 1984, we have made significant strides in the Indian healthcare market. We supply more than 5,000 products and 120,000 articles in areas like anaesthetics, intensive care medicine, cardiology, extracorporeal blood treatment and surgery. Our core values of Innovation, Efficiency, Sustainability, Trust, Accountability, and Diversity foster a performance-driven culture where we challenge each other constructively to grow personally and professionally. Recognized through awards such as 'Dream Companies to Work For' and 'Great Place to Work,' we invite you to join our team driven by a shared vision – to protect and improve the health of people around the world. What can we offer you? Exciting sales incentives Mediclaim & life insurance Recognition & rewards to celebrate your efforts. Learning programs & skill development to accelerate your growth. Global exposure to broaden your horizons. Paternity & birthday leave for life’s special moments. Mental wellness support with counselling and mindfulness sessions. What’s next? Upon receiving your application, our dedicated Talent Acquisition team will review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary! We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are. To find out more about our commitment to diversity click here Check us out on Social Media! B. Braun Group LinkedIn B. Braun India Facebook B. Braun Group YouTube