Skin Care Expert

Objective:

Responsible for providing professional skincare advice tailored to individual customer needs and concerns. This role combines product expertise, consultation services, and in-store treatments to enhance customer satisfaction and brand loyalty. The position plays a key role in creating a premium beauty experience while contributing to commercial objectives through effective product recommendations and service excellence.

Key responsibilities :

1. Customer Consultation & Expertise

Conduct in-depth skin consultations to understand customer concerns, skin types, and beauty goals.

Provide personalized skincare and haircare recommendations based on individual needs and product suitability.

Educate customers on product benefits, routines, ingredients, and best practices to achieve desired results.

Build trust and long-term relationships through expert guidance and exceptional service.

2. Beauty Services & Treatment Delivery

Perform professional facial treatments and skincare services in the designated beauty room.

Ensure treatments are delivered in accordance with brand protocols, hygiene standards, and customer comfort requirements.

Monitor customer progress and recommend appropriate treatment plans and product regimens.

Maintain treatment areas, tools, and equipment to the highest standards.

3. Sales & Commercial Performance

Drive sales of skincare and haircare products through consultative selling techniques.

Achieve individual and store sales targets while maximizing conversion opportunities.

Promote new launches, hero products, and seasonal campaigns to customers.

Support cross-selling and upselling opportunities to enhance the overall customer basket.

4. Brand Experience & Store Support

Deliver a premium customer experience aligned with brand values and service standards.

Maintain up-to-date knowledge of skincare trends, products, ingredients, and industry developments.

Support visual merchandising and product presentation standards within the store.

Collaborate with the store team to ensure seamless customer service and operational excellence.

Desired Experience:

 Minimum 3 years of experience in a skincare, beauty advisor, aesthetician, or similar customer-facing beauty role.

 Certification in Beauty Therapy, Aesthetics, Cosmetology, or a related field is preferred.

 Multi brand-retail environment experience required.

 Strong knowledge of skincare products, ingredients, skin concerns, treatment techniques, and beauty trends.

 Experience conducting skincare consultations and performing facial treatments.

 Proven ability to achieve sales targets through personalized customer engagement and recommendations.

 Excellent communication, interpersonal, and customer service skills.

 Professional appearance and a passion for beauty, wellness, and customer care.

 Ability to build strong customer relationships and deliver a luxury retail experience.