Cluster Manager

POSITION OBJECTIVE - The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores

- Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store

- Orient the new employees to Apparel Store Operations

- Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales

- Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience

Key Responsibilities

- Achieve quantitative measures of performance in the following areas:

Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage.

- Set store sales target to maximize the sales and profitability.

- Ensure scheduled staff meetings are conducted on a regular basis.

- Maintain and enhance the standards of customer service at all the stores.

- Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees.

- Oversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times.

- Monitor the inventory movement.

- Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements.

- Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation.

- Interpret and make decision on operations and visual standards based on store and client’s needs.

- Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager, Retail Buying Team and Corporate Office as required.

- Responsible for assessing additional training needs required for optimal performance within the store.