Administration Assistant

Administration Assistant – Mt Isa QLD

Full-Time | Fixed-Term Contract until July 2027 | Monday to Friday PM Shift (2.00pm start time)

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering across Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

About the Role

Team Global Express is seeking a reliable and detail-focused Administration Assistant to join our team based in Mt Isa, QLD on a full-time fixed-term contract until July 2027.

This is a hands-on administration role supporting the day-to-day operation of our depot. You’ll work closely with customers, drivers and our operational teams, helping ensure freight documentation customer enquiries and general administration are completed accurately and on time.

The role will primarily be office-based, however, you may occasionally need to assist on the depot floor to locate or identify freight.

What You’ll Do

• Complete general administration and freight office duties.
• Respond to emails and customer enquiries.
• Answer customer phone calls and assist walk-in customers.
• Complete accurate data entry and maintain depot records.
• Create manifests, trips and freight documentation.
• Prepare and process paperwork for drivers and subcontractors.
• Contact customers when freight arrives at the depot.
• Book customer freight pick-ups.
• Process freight requests, associate freight and print labels.
• Assist with pallet control and carrier payment administration where required.
• Complete dock searches and help locate freight within the depot.
• Prepare operational and administrative reports as required.
• Work closely with the wider depot team to support daily operational requirements.
• Ensure documentation is accurate, complete and compliant with TGE procedures.

What You’ll Bring

• Previous administration, customer service or transport/logistics experience is desirable.
• Strong attention to detail and accurate data-entry skills.
• Good computer skills, including confidence using Microsoft Excel.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and changing priorities.
• Comfortable working independently as well as part of a team.
• Willingness to occasionally enter the depot/operational area to locate freight.
• A strong focus on safety and following workplace procedures.

Safety & PPE

As the role may require you to enter operational areas of the depot:

• Steel-cap safety boots are required and must be provided by the employee.
• High-visibility PPE will be provided by Team Global Express.

If you’re organized, comfortable working in a busy depot environment and enjoy a role where no two days are exactly the same, we’d love to hear from you.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.