Account Executive, Client Services

What You’ll Do

Are you passionate about science, customer service, and delivering high quality work? As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized.

A Day in the Life

Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications

Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately

Employ ability to modify core product framework plans to form custom project plans

Evaluates deliverables against Project Briefs

Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)

Work with client and internal teams to successfully execute scoped tactics

Provide accurate and thorough documentation: status reports, contact reports, timelines

Own of day-to-day tactics and execution within agency

Synchronize communications between account teams, support teams, vendors, and client

Communicate basic agency recommendations to clients effectively and concisely

Assist with budget development and ensure invoicing is consistent with agree-upon payment terms

Keep accurate record of time spent on client work and manages project burn rate

Assists in project reconciliation and works with accounting to ensure accurate billing

Other duties may be assigned to help drive deliverables within this role

What You Must Have

Bachelor’s Degree

2+ years’ of client services experience and

1+ year of agency or pharmaceutical advertising experience (required)

Good working knowledge of pharmaceutical and biotech industries and scientific communications

Ability to travel as needed (US and ex-US) for up to 40% of the time

Is proactive and results oriented, with a commitment to accountability

Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients

Proficiency in MS Office, Adobe, WebEx (or other similar systems)

Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem solving solutions

Strong organizational skills

Ability to retain and protect confidential client and company information

What You Might Have, but isn’t required

Oncology/hematology experience

Experience using cloud-based system servers such as Egnyte

Experience working in a completely virtual environment

The Team You’ll Work Closest With

You will work closely with your fellow account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.

Why You’ll Love Us

100% remote environment with opportunities for local meet ups

Positive, diverse, and supportive culture

Passionate about serving clients focused on Cancer and Blood diseases

Investment in you with opportunities for professional growth and personal development through Vaniam Group University

Health benefits – medical, dental, vision

Generous parental leave benefit

Focused on your financial future with a 401(k) Plan and company match

Work-Life Balance and Flexibility

Flexible Time Off policy for rest and relaxation

Volunteer Time Off for community involvement

Summer Fridays with shortened hours

Emphasis on Personal Wellness

Virtual workout classes

Discounts on tickets, events, hotels, childcare, groceries, etc.

Employee Assistance Programs

Compensation: Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $65,000 - $80,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com.